Refund Policy

At Rana Zain LTD, we are committed to delivering high-quality services to our clients.
Our refund policy is designed to reflect our commitment to fairness while maintaining clarity
about our business practices.

No Refund Policy

Except as explicitly stated below, all purchases made on our website and through us online or
face-to-face are final, and we operate under a strict no-refund policy. By completing a transaction
with Rana Zain LTD, you acknowledge and agree to this condition.

Exceptions: Refund for Non-Provision of Services

We understand that exceptional circumstances may arise. In the unlikely event that we fail to provide
the services as agreed, you may request a refund under the following conditions:

1. Eligibility Window: Refund requests must be submitted within 14 days from the date of the
   agreed service provision.

2. Non-Provision of Services: Refunds will only be considered if the agreed services were not
   delivered.

How to Request a Refund

To request a refund under the exception policy:

1. Contact us via email at hello@ranazain.com

2. Provide the following details:

   • Your full name

   • Date of purchase

   • Proof of purchase (receipt or transaction ID)

   • Details of the issue, including any relevant documentation

Important Notes

• Refunds will not be issued for reasons such as change of mind, dissatisfaction with the service
  outcome, or any other reason outside the specified non-provision clause.

• Rana Zain LTD reserves the right to investigate refund claims to ensure compliance with the policy.

• Approved refunds will be processed within 30 business days.

By using our services, you agree to the terms of this refund policy. If you have any questions or require
further clarification, please contact us using our Contact Us tab by selecting general enquiries section.

Thank you for choosing Rana Zain LTD.